Privacy

Effective Date: September 1, 2019

We at DocNetwork (“Company,” “we,” “our,” “us”) know you care about how your personal information is used and shared, and we take your privacy seriously.  Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. 

If you are a resident of the European Union (“EU”), United Kingdom, Liechtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data (as it is defined in the GDPR), as outlined herein.  If you have any questions about this Privacy Policy or whether any of the following applies to you, please contact us at [email protected] 

Remember that your use of Company’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy.  Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.  

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information, including Personal Data as it is defined in the GDPR (collectively, “Personal Information”), that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage.  For this Privacy Policy, we also use the term “processing” as it is defined in the GDPR, which generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. We will be the controller of your Personal Information processed in connection with the Services. If you are an Individual (for example, a parent, legal guardian, employee or independent contractor) who is invited, added or authorized to use our Services by an Organization, we may also be the processor of your Personal Information.  

We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below. 

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at [email protected] 

We do collect information about children under 13 from their parents, guardians, and/or caregivers, but please remember that the Children’s Online Privacy Protection Act does not apply to information collected online about children under 13, only information collected from them. 

Will the Company ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on www.docnetwork.org, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them.  If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

What Information does the Company Collect?

Information You Provide to Us

We receive and store any information you knowingly provide to us.  For example, through the registration and onboarding process and/or through your account settings, we may collect Personal Information such as your name, email address, phone number, home and business mailing address, credit card or other billing information, as well as any health records or information you input or upload to your account. If you provide any third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy.  Certain information may be required to register with us or to take advantage of some of our features. We will not display your Personal Information to other users without your permission. When you utilize our Services to provide Personal Information to a specific Organization, we will share your Personal Information with verified administrators of such Organization. You acknowledge and agree that verified administrators of that Organization may be able to view your non-Personal User Submissions, including your Personal Information contained therein. 

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you emails on behalf of other businesses, or email you about your use of the Services.  We may send you messages when we are directed to do so by the Organization. By maintaining a DocNetwork account and/or not opting out of receiving information from DocNetwork, you acknowledge and agree that you may receive email or SMS text messages on your phone or mobile device from us and/or our agents and other individuals or companies. Also, we may receive a confirmation when you open an email from us.  This confirmation helps us make our communications with you more interesting and improve our Services. If you do not want to receive communications from us, please contact us at [email protected] If you are an Individual who was invited, added or authorized to use our Services by an Organization, we may notify such Organization of your request.

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.  “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.  

If you click on a link to a third party website or service, a third party may also transmit cookies to you.  Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices.  Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.

We may use this data to customize content for you that we think you might like, based on your usage patterns.  We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.   

Information Collected From Other Websites and Do Not Track Policy

Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Services.  Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy.  Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites.  Our Services do not support Do Not Track requests at this time, which means that we may collect information about your online activity both while you are using the Services and after you leave our Services.

How do we use Personal Information? 

We process Personal Information to operate, improve, understand and personalize our Services. For example, we use Personal Information to:

  • Create and manage user profiles and content
  • Communicate with you about the Services
  • Contact you about Service announcements or updates
  • Provide support and assistance for the Services
  • Personalize website content and communications based on your preferences
  • Respond to user inquiries 
  • Fulfill user requests 
  • Comply with our legal or contractual obligations
  • Resolve disputes
  • Protect against or deter fraudulent, illegal or harmful actions
  • Enforce our Terms of Use

We will only process your Personal Information if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

  • Contractual Necessity:  We process the following categories of Personal Information as a matter of “contractual necessity,” meaning that we need to process the data to perform under this Privacy Policy with you as well as any other agreements with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Information will result in your inability to use some or all portions of the Services that require such data. 
    • Your full name
    • Your email address
  • Legitimate Interest:  We process the following categories of Personal Information when we believe it furthers the legitimate interest of us or third parties.  
    • Your phone number
    • Your home and business mailing address
    • Your credit card or other billing information
    • Your User Submissions, including the health records or other information you input or upload to your account

Examples of these legitimate interests include:

    • Operation and improvement of our business, products and Services
    • Marketing of our products and Services 
    • Provision of customer support
    • Protection from fraud or security threats
    • Compliance with our legal obligations
    • Assisting Organizations with compliance with their legal obligations
    • Completion of corporate transactions
  • Consent: In some cases, we process Personal Information based on the consent you expressly grant to us at the time we collect such data. When we process Personal Information based on your consent, it will be expressly indicated to you at the point and time of collection.
  • Other Processing Grounds:  From time to time we may also need to process Personal Information to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

Will the Company Share Any of the Personal Information it Receives?

We may share your Personal Information with third parties as described in this section:

Information that’s been de-identified.  We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners, including for research and/or marketing purposes. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.  

Affiliated Businesses: In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us).  We will identify affiliated businesses that are associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account; for example, sharing posts from the Services to your Facebook or Twitter account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

Analytics:  We may use third party analytics service providers, such as Google Analytics, for our business purposes, including but not limited to improving and developing our Services, monitoring and analyzing use of our Services, and increasing the functionality and user-friendliness of our Services.  When you use our Services, these analytics service providers may collect and retain some information about you by planting a cookie or identifier on your web browser or device. You may opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.  You may find additional information about Google’s ability to use and share information collected by Google Analytics by visiting www.gooogle.com/policies/privacy/partners

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.  Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.

User Profiles and Submissions: Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services.  Your Organization will limit who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone.  Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. 

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.  You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this Privacy Policy. If that entity has not committed to comply with this Privacy Policy, then we will give you the option to opt out of the transfer of your personal information to the successor entity.

Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.  

Consent: We also share information with third parties when you give us consent to do so. 

Is Personal Information about me secure?

Your account is protected by a password for your privacy and security.  You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Please refer to our Security Policy at www.docnetwork.org/security for more information regarding our security practices. 

What Personal Information can I access?

Through your account settings you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name
  • password
  • email addresses
  • mailing addresses
  • phone numbers
  • user profile information, including images and videos you have uploaded to the site
  • health records and information

The information you can view, update, and delete may change as the Services change.  If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected].  

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at [email protected]

What Rights Do You Have Regarding Your Personal Information?  

If you are a resident of the EU, United Kingdom, Liechtenstein, Norway, or Iceland, you have certain rights with respect to your Personal Information, including those set forth below. For more information about these rights, or to submit a request, please email [email protected] Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Information, if necessary to verify your identity and the nature of your request.  

  • Opt not to Disclose: You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
  • Access:  You can request more information about the Personal Information we hold about you and request a copy of such Personal Information. 
  • Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. When you update information, however, we may maintain a copy of the unrevised information in our records. 
  • Erasure: You can request that we erase some or all of your Personal Information from our systems.  If you are an Individual who was invited, added or authorized to use our Services by an Organization, we may notify such Organization of your erasure request.
  • Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, it may make our Services impossible to offer and you may not be able to participate in your Organization’s activities. 
  • Portability:  You can ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible. 
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Information for certain purposes. 
  • Restriction of Processing:  You can ask us to restrict further processing of your Personal Information.
  • Right to File Complaint:  You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State. 

How Long Do We Retain Your Personal Information?  

We retain Personal Information about you for as long as you have an open account with us or as otherwise necessary to provide you Services.  In some cases we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.  Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.

Do we transfer EU Users’ Personal Information Outside the EU?

The Services are hosted and operated in the United States (“U.S.”) through DocNetwork and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside.  By using the Services, you acknowledge that any Personal Information about you, regardless of whether provided by you or obtained from a third party, is being provided to DocNetwork in the U.S. and will be hosted on U.S. servers, and you authorize DocNetwork to transfer, store and process your information to and in the U.S., and possibly other countries.  You hereby consent to the transfer of your data to the U.S. as set forth herein.

DocNetwork is committed to the following principles regarding the collection and use of Personal Information transferred from the EU: (1) notice, (2) consent, (3) accountability for onward transfer, (4) security, (5) data integrity and purpose limitation, (6) access and (7) recourse, enforcement and liability with respect to all Personal Information received from within the EU the “Principles”.  The Principles require that we remain potentially liable if any third party processing Personal Information on our behalf fails to comply with these Principles (except to the extent we are not responsible for the event giving rise to any alleged damage).

Please contact us at [email protected] with any questions or concerns relating to [our privacy practices.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update, or delete information as explained above.  When you update information, however, we may maintain a copy of the unrevised information in our records.  You may request deletion of your account by contacting us at [email protected] If you are an Individual who was invited, added or authorized to use our Services by an Organization, we may notify such Organization of your deletion request.  Some information may remain in our records after your deletion of such information from your account. We may use any de-identified or aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.  

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message using the following information, and we will try to resolve your concerns.

Title: Chief Privacy Officer

Physical Address:  4750 Venture Drive, Suite 101, Ann Arbor, Michigan 48108

Email Address: [email protected]