Careers 2017-12-10T14:38:10+00:00

Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Type: Full-Time Location: Ann Arbor, Michigan

Our Business Development Representatives lead our outbound sales campaigns, help us find new markets, and build awareness for our brand and our products. Business Development Representatives will work closely with Sales Managers to hand-off qualified leads generated through outbound sales efforts. Previous experience in a sales role is preferred, but not required.

The ideal candidate should not be afraid to take risks. You must demonstrate all the behaviors associated with a high performance sales culture, specifically creating a queue of prospects, rapid follow up and delivering results against a quota. If you are unable to handle rejection, this may not be the job for you. Integrity, vision, and passion are essential for this role.

Responsibilities
  • Target, educate, and qualify prospects to create sales ready leads and meetings
  • Interact with prospects via email and telephone
  • Lead outbound sales campaigns to reach new targets
  • Research opportunities, identify internal key players and generate interest within the industry
  • Demo the software to potential customers
  • Consistently achieve qualified lead quotas
  • Communicate effectively with other members of the sales team

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Solid experience in planning, development, forecasting, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong problem identification and objection resolution skills
  • Ability to build rapport with prospects in a professional manner
  • Exceptional verbal and written communication skills, as well as a good listener
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for self-starters with a track record of success, to be key players in our growth. You will manage lead activity and qualify interest through sales leads, initiation of prospect calls, and establishment of ongoing rapport with potential customers.

The ideal candidate should not be afraid to take risks. You must demonstrate all the behaviors associated with a high performance sales culture, specifically creating a queue of prospects, rapid follow up and delivering results against a quota. If you are unable to handle rejection, this may not be the job for you. Integrity, vision, and passion are essential for this role.

Responsibilities

  • Target, educate, and qualify prospects to create sales ready leads and meetings
  • Interact with prospects via email and telephone
  • Research opportunities, identify internal key players and generate interest within the industry
  • Successfully overcome prospect objections
  • Consistently achieve qualified lead quotas
  • Provide feedback to ensure continued optimization and improvement of our process

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Solid experience in planning, development, forecasting, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas
  • Strong problem identification and objection resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal and written communication skills, as well as a good listener
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a strategic, results-driven Account Manager to ensure the success of our customer-facing teams. You will be a key internal resource, bringing to life your vision of how to ensure the team has the data, tools, and processes necessary for providing world-class customer care.

This role is the primary point of contact for customers and prospects. You will need to understand the business objectives for our camps, child cares and schools, and act as their trusted advisor. You will gather customer feedback and requests while working with internal teams. Effective communication is key, and you must have the ability to shift gears at a moment’s notice. The ideal candidate should enjoy the challenges of providing excellent customer service in a fast paced environment.

Responsibilities

  • Manage all inbound customer communication
  • Compile, verify and review data to provide a custom experience for each organization
  • Compile and analyze customer data for account creation and expansion
  • Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Prepare and educate customers on new features and releases
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  • Occasionally travel and attend sales events or exhibits

Required Skills and Experience

  • Strong track record of identifying customer needs and successfully implementing solutions
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Internships

Type: Paid Location: Ann Arbor, Michigan

We are looking for an enthusiastic individual to assist with the success of our customer-facing teams. You will be a key internal resource, assisting our Account Management team with implementation, maintenance, and customer success of our new and current customers.

The ideal candidate should be detail oriented, like to problem solve, and enjoy engaging with people. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life work experience and be a key player in the company’s success.

Often our Account Interns are eligible for full-time, salaried positions once their internship has completed.

Responsibilities

  • Assist the Account Management team in setup and implementation of accounts
  • Provide customer service and technical support through direct interaction with end users through Zendesk ticketing system and helpline
  • Prepare web-based forms by compiling and sorting information
  • Prepare spreadsheets for data imports
  • Assist Account Managers in managing inbound customer communication
  • Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Serve as the voice of the customer and collect feedback to drive continuous improvement

Required Skills and Experience

  • Excellent interpersonal skills, with the ability to communicate effectively with customers as well as individuals at all seniority levels within the company
  • Have a strong desire to learn and to develop professionally
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Team player who is comfortable and willing to be a hands-on contributor
  • Embrace working with fun, quirky, enthusiastic people in a work-hard play-hard atmosphere
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too. Preference will be given to students who are able to commit to both fall and winter terms, but consideration will be given to all.

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life work experience and be a key player in the company’s success.

Responsibilities

  • Providing customer service and technical support through direct interaction with end users through Zendesk ticketing system and helpline
  • Improving support documentation and application workflow
  • Preparing web-based forms by compiling and sorting information
  • Verifying entered data by reviewing, correcting, deleting or reentering data
  • Working with the team on product improvement and business development

Required Skills and Experience

  • Excellent interpersonal skills, with the ability to communicate effectively with customers as well as individuals at all seniority levels within the company
  • Possess a solid understanding and willingness to problem solve and resolve conflicts
  • Have a strong desire to learn and to develop professionally
  • A team player with a self-starter attitude, able to work effectively independently as well
  • Looking to continually improve the processes that they’re involved in
  • Embrace working with fun, quirky, enthusiastic people in a work-hard play-hard atmosphere
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too!

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life business experience and be a key player in the company’s success.

Responsibilities

  • Organize and develop our CRM database
  • Research potential customers to identify key decision-makers
  • Compile lists of prospects for targeted sales campaigns
  • Review sales data to uncover trends and insights
  • Assist with direct mail campaigns
  • Report on weekly sales activities
  • Work with the team on product and business development

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Have a strong desire to learn, a good work ethic and to develop professionally
  • Maintain a sense of self-awareness and communication skills
  • Be detailed oriented and a quick learner
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health insurance, and more!