Careers 2018-12-27T23:18:55+00:00

Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a strategic, results-driven Account Manager to ensure the success of our customer-facing teams. You will be a key internal resource, bringing to life your vision of how to ensure the team has the data, tools, and processes necessary for providing world-class customer care.
This role is the primary point of contact for customers and prospects. You will need to understand the business objectives for our camps, child cares and schools, and act as their trusted advisor. You will gather customer feedback and requests while working with internal teams. Effective communication is key, and you must have the ability to shift gears at a moment’s notice. The ideal candidate should enjoy the challenges of providing excellent customer service in a fast paced environment.

Responsibilities

  • Manage all inbound customer communication
  • Compile, verify and review data to provide a custom experience for each organization
  • Compile and analyze customer data for account creation and expansion
  • Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Prepare and educate customers on new features and releases
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  • Occasionally travel and attend sales events or exhibits

Required Skills and Experience

  • Strong track record of identifying customer needs and successfully implementing solutions
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented back-end developer to join our rapidly growing team. You will ensure that our Node.js app is fast and stable while working to expand its functionality.

The continuously expanding JavaScript landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Design, develop, and maintain new features
  • Write clean, tested, reusable code
  • Develop and maintain internal and public facing API’s
  • Write performant SQL queries
  • Design interfaces with a focus on developer usability
  • Communicate with customers to inform how we improve and expand our product

Required Skills and Experience

  • Experience with a server-side web framework (Node.js/Express preferred)
  • JavaScript abilities that extend beyond jQuery
  • Knowledge of SQL, and what makes for efficient queries
  • Capable of writing clean, easy-to-maintain code
  • Familiarity with linux command line and utility scripting languages such as bash or python
  • Knowledge of version control systems like Git
  • Understanding of the modern JavaScript ecosystem, including ES6, node, and npm
  • Strong written and verbal communication skills
  • Effective in interacting with customers

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented, design-oriented front-end developer to join our rapidly growing team. You will ensure that the user-facing aspects of our application are fast, stable, and highly usable while working to expand its functionality.

The ideal candidate is constantly learning and is up-to-date on the latest web standards. You admire clean, aesthetic design and good user experience and deliver them in your own projects. The continuously expanding JavaScript landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Design, implement, and maintain user-facing features
  • Write clean, tested, reusable code
  • Ensure a smooth experience on each of our supported browsers
  • Develop with a user-centric, accessibility-focused mindset
  • Identify and fix performance issues
  • Work within and contribute to the development of our design system

Required Skills and Experience

  • Extensive knowledge of client-side web technologies
  • JavaScript abilities that extend far beyond jQuery
  • Solid understanding of CSS architecture and pre/postprocessors (e.g. SASS, LESS, PostCSS)
  • Experience with a front-end framework (e.g. React, AngularJS, Vue)
  • Understanding of the modern JavaScript ecosystem including ES6, node, and npm
  • Familiarity with modern front end tooling such as gulp, grunt, or webpack.
  • Knowledge of version control systems like Git
  • Can write cross-browser, cross-platform code
  • Strong written and verbal communication skills

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented Infrastructure Engineer to join our rapidly growing team. You will ensure that our application’s infrastructure and deployment process is robust and scalable as our application grows.

The ideal candidate is continually learning, up-to-date on the latest infrastructure architecture and DevOps processes, and constantly thinking of ways to automate systems. The continuously expanding landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Develop and improve our automated global cloud infrastructure
  • Refine, scale, and automate the software deployment pipeline
  • Implement/improve current application monitoring system
  • Standardize and automate the setup of production and development environments
  • Identify and correct bottlenecks and weak points in infrastructure
  • Ensure the security of all resources in all environments

Required Skills and Experience

  • Knowledge of cloud infrastructure architecture and deployment strategies
  • Experience with IaaS platforms, particularly Amazon Web Services (e.g. EC2, RDS, ECS, Lambda)
  • Extensive knowledge of linux system administration in distributed environments
  • Familiarity with relational SQL databases (e.g. PostgreSQL, MySQL)
  • Working knowledge of utility scripting languages (e.g. Bash, Python, Ruby)
  • Experience with source control tools such as git (and corresponding services like GitHub or GitLab)
  • Knowledge/experience with automated provisioning tools (e.g. CloudFormation, Terraform, Packer, Chef, Puppet, Salt)
  • Knowledge of Continuous Integration practices, including automated testing, building, and deployment
  • Familiarity with Docker and other container orchestration tools (e.g. Kubernetes, ECS, GKE, Docker Swarm)
  • Strong written and verbal communication skills, including being able to ask for help when needed
  • Effective in interacting with team members and clients

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a passionate, customer-focused Technical Project Manager to keep our front-end, back-end, and devops teams moving to develop and deliver key projects.

You will help identify and prioritize projects across our roadmap that require you make both business and technical decisions in order to successfully meet milestones.  You will drive process improvements to increase transparency and efficiency.

You must have the ability to shift gears at a moment’s notice as requirements and priorities change.  You must have exceptional problem solving skills, and be able to communicate the status of the projects you are managing clearly, concisely, and accurately to your team and leadership.

To be successful in this role you must be comfortable gathering requirements from our customers and team members, creating and maintaining technical project plans, and understanding the technical details and complexities behind each project.

Responsibilities

  • Work with our development team as a Project Manager and Scrum Master to facilitate our software development process
  • Plan sprint cycles, report issue status, and facilitate retrospectives
  • Provide additional accountability for developer time estimates and collect, analyze and report project updates as required
  • Manage risks and assist in finding mitigations, review issue backlog, and prioritize bugs
  • Assist team leaders in planning projects and roadmaps

Required Skills and Experience

  • 2+ years of project management experience in a SaaS technology environment
  • PMP Certification and/or Certified Scrum Master Certification preferred
  • Experience managing timelines, collecting status updates, and tracking progress with flexible project management techniques (e.g. Agile, Scrum)
  • Experience leading cross-organizational programs and ability to set and hold teams and individuals to timelines and deliverables
  • Knowledge of SaaS lifecycles and experience working with both technical and non-technical teams
  • Self-directed, detail-oriented, and excellent written and verbal communication skills
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!

Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Internships

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too. Preference will be given to students who are able to commit to both fall and winter terms, but consideration will be given to all.

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life work experience and be a key player in the company’s success.

Responsibilities

  • Providing customer service and technical support through direct interaction with end users through Zendesk ticketing system and helpline
  • Improving support documentation and application workflow
  • Preparing web-based forms by compiling and sorting information
  • Verifying entered data by reviewing, correcting, deleting or reentering data
  • Working with the team on product improvement and business development

Required Skills and Experience

  • Excellent interpersonal skills, with the ability to communicate effectively with customers as well as individuals at all seniority levels within the company
  • Possess a solid understanding and willingness to problem solve and resolve conflicts
  • Have a strong desire to learn and to develop professionally
  • A team player with a self-starter attitude, able to work effectively independently as well
  • Looking to continually improve the processes that they’re involved in
  • Embrace working with fun, quirky, enthusiastic people in a work-hard play-hard atmosphere
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too!

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life business experience and be a key player in the company’s success.

Responsibilities

  • Organize and develop our CRM database
  • Research potential customers to identify key decision-makers
  • Compile lists of prospects for targeted sales campaigns
  • Review sales data to uncover trends and insights
  • Assist with direct mail campaigns
  • Report on weekly sales activities
  • Work with the team on product and business development

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Have a strong desire to learn, a good work ethic and to develop professionally
  • Maintain a sense of self-awareness and communication skills
  • Be detailed oriented and a quick learner
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!