Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Full Time

Title: Director of Accounts
Type: Salaried
Status: Full-Time
Location: Ann Arbor, Michigan

We are looking for a results-driven and strategic Director of Accounts to oversee and ensure the success of our customer-facing Accounts Team. 

Part coach, project manager, consultant, and product expert, our Director of Accounts will be focused on ensuring that our Client Success Managers, Account Managers, and Implementation Specialists have the tools and support they need so that our 1,250+ unique organizations have an incredibly successful season each year.  

You should empathize with every aspect of the customer experience, putting customer needs first.  A proactive approach to customer success is key, and it is essential that your team maintains high levels of customer engagement and satisfaction, with a focus on customer loyalty.

In this role, partnership with other teams and leadership is essential.  You should be bold and speak up, but have a willingness to be wrong.  Fostering a cohesive and efficient culture and ensuring open communication will keep your team functioning well.

You must have the ability to shift gears at a moment’s notice and should enjoy the challenges of providing excellent customer service in a fast-paced environment.

This role will work alongside our Director of Support, Director of Sales and Marketing, and Director of Development, and will report to our Director of Operations. 

About

DocNetwork is the leading electronic health record system for camps, child care, and schools. Our mission is to bring the lightweight side of the medical industry onto the web.  You will play an essential role in supporting our diverse and expanding network of camps and schools that depend on us for intuitive software, outstanding customer service, and the protection of youth around the world.

DocNetwork is a growing software company located in Ann Arbor, MI  where we “Deliver Beyond” (Core Value Alert!) expectations for our clients and our teams.  We are a company that values teamwork and camaraderie and our culture strives to encourage connection and wellness for all team members.

You’ll Be Responsible For:

  • Strategizing initiatives for growth and improvement while casting a compelling vision for the Accounts Team, in alignment with company objectives
  • Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Partnering with our Sales, Marketing, Development, and Support Teams to translate business needs and product requirements into new solutions for customers.
  • Providing guidance, coaching, and accountability for all Account Team members
  • Crafting, reviewing, and honing policies and procedures that will enable team success
  • Ensuring that your team is optimizing client engagement to the fullest extent and prioritizing projects in alignment with individual, team, and company goals 
  • Developing an understanding of client needs and ensuring that your team has all available resources to deliver the best service, the best solutions, and the best experiences possible
  • Identifying common client challenges to suggest better solutions
  • Serving as a team resource to aid in problem-solving projects designed to meet the needs of clients
  • Gathering and interpreting data to understand pain points and opportunities both for your team (internal) and for our customers (external)

You’ll Do Well If You:

  • Have 4+ years of experience in leading customer service-oriented teams
  • Have 2+ years of experience in project management and strategic planning
  • Are passionate about customer satisfaction and teamwork
  • Demonstrate a high degree of professionalism in your communication, attitude, and teamwork with customers, peers, and team members.
  • Love the rapid, unpredictable nature of a fast-growing tech company
  • Have Salesforce Experience (BONUS!)
  • Have previous experience at a SaaS organization (BONUS!)

Excited? We can’t wait to hear from you!

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 5x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our Director a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.  Sorry, there’s not a picture.  

So throw your hat in the ring – we’d love to meet you!  

Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed. 

We’re looking for an experienced, design-oriented full-stack developer to join our rapidly growing team. You will ensure that all aspects of our application are fast, stable, and highly usable while working to expand its functionality.

About Us

DocNetwork is a work-hard, play-hard environment where we not only “Deliver Beyond” expectations but we take time to know and enjoy one another’s company whether it is through social outings, team lunches, or improving our increasingly complex handshakes.  (Fancy handshakes are the hottest things in web development right now. I think.)

With a full range of benefits (Med, Dental, Life, Vision) plus additional perks to boot (Remote Days, Flex Schedules, Professional Development Budget, Volunteer Time Off, and much more!) we think you’d love being a part of our team.

You may be a good fit for this role if:

  • You value continuing education and you stay up-to-date on the latest web standards.
  • You admire clean, aesthetic designs and good user experiences; you deliver them in your own projects.
  • Server-side or client-side, your code is consistently modular, tested, and well-documented.
  • The continuously expanding JavaScript landscape excites you more than it overwhelms you. 
  • You prefer to collaborate on projects, on-site, in a dynamic team environment.
  • You have prior professional experience in full-stack development.
  • You’re comfortable making large changes to large chunks of legacy code.

Responsibilities:

  • Design, develop, and maintain a component-based front end with a user-centric, accessibility-focused mindset
  • Write clean, tested, reusable code
  • Develop, design, and maintain internal & public-facing API’s with a focus on developer usability
  • Write performant SQL queries
  • Ensure a smooth experience on each of our supported browsers
  • Identify and fix performance issues

Required Skills and Experience:

  • 3+ years of professional experience working with production applications
  • Experience with a front-end framework (e.g. React, AngularJS, Vue)
  • Familiarity with modern client-side web tools such as gulp, grunt, or webpack
  • Can write cross-browser, cross-platform code
  • Experience with a server-side web framework (Node.js/Express preferred)
  • Understanding of the modern JavaScript ecosystem and design patterns
  • Knowledge of SQL, and what makes for efficient queries
  • Knowledge of version control systems like Git
  • Strong written and verbal communication skills

Excited? We can’t wait to hear from you!

DocNetwork is the leading electronic health record system for camps, child care, and schools. Our mission is to bring the lightweight side of the medical industry onto the web.

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 5x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it. 

So throw your hat in the ring – we’d love to meet you!  

Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.  Sorry for being mean about it.

Internships

Check back for more opportunities soon!

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!