Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Full Time

Title: Director of Accounts
Type: Salaried
Status: Full-Time
Location: Ann Arbor, Michigan

We are looking for a results-driven and strategic Director of Accounts to oversee and ensure the success of our customer-facing Accounts Team. 

Part coach, project manager, consultant, and product expert, our Director of Accounts will be focused on ensuring that our Client Success Managers, Account Managers, and Implementation Specialists have the tools and support they need so that our 1,250+ unique organizations have an incredibly successful season each year.  

You should empathize with every aspect of the customer experience, putting customer needs first.  A proactive approach to customer success is key, and it is essential that your team maintains high levels of customer engagement and satisfaction, with a focus on customer loyalty.

In this role, partnership with other teams and leadership is essential.  You should be bold and speak up, but have a willingness to be wrong.  Fostering a cohesive and efficient culture and ensuring open communication will keep your team functioning well.

You must have the ability to shift gears at a moment’s notice and should enjoy the challenges of providing excellent customer service in a fast-paced environment.

This role will work alongside our Director of Support, Director of Sales and Marketing, and Director of Development, and will report to our Director of Operations. 

About

DocNetwork is the leading electronic health record system for camps, child care, and schools. Our mission is to bring the lightweight side of the medical industry onto the web.  You will play an essential role in supporting our diverse and expanding network of camps and schools that depend on us for intuitive software, outstanding customer service, and the protection of youth around the world.

DocNetwork is a growing software company located in Ann Arbor, MI  where we “Deliver Beyond” (Core Value Alert!) expectations for our clients and our teams.  We are a company that values teamwork and camaraderie and our culture strives to encourage connection and wellness for all team members.

You’ll Be Responsible For:

  • Strategizing initiatives for growth and improvement while casting a compelling vision for the Accounts Team, in alignment with company objectives
  • Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Partnering with our Sales, Marketing, Development, and Support Teams to translate business needs and product requirements into new solutions for customers.
  • Providing guidance, coaching, and accountability for all Account Team members
  • Crafting, reviewing, and honing policies and procedures that will enable team success
  • Ensuring that your team is optimizing client engagement to the fullest extent and prioritizing projects in alignment with individual, team, and company goals 
  • Developing an understanding of client needs and ensuring that your team has all available resources to deliver the best service, the best solutions, and the best experiences possible
  • Identifying common client challenges to suggest better solutions
  • Serving as a team resource to aid in problem-solving projects designed to meet the needs of clients
  • Gathering and interpreting data to understand pain points and opportunities both for your team (internal) and for our customers (external)

You’ll Do Well If You:

  • Have 4+ years of experience in leading customer service-oriented teams
  • Have 2+ years of experience in project management and strategic planning
  • Are passionate about customer satisfaction and teamwork
  • Demonstrate a high degree of professionalism in your communication, attitude, and teamwork with customers, peers, and team members.
  • Love the rapid, unpredictable nature of a fast-growing tech company
  • Have Salesforce Experience (BONUS!)
  • Have previous experience at a SaaS organization (BONUS!)

Excited? We can’t wait to hear from you!

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 5x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our Director a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.  Sorry, there’s not a picture.  

So throw your hat in the ring – we’d love to meet you!  

Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed. 

Type: Full Time     Location: Ann Arbor, MI

We’re looking for a dedicated servant-leader to act as Scrum Master for our Development Team to keep us moving and deliver on key projects.

You will work directly with our front-end, back-end, devops, and QA engineers to organize and facilitate our Scrum ceremonies.  You will drive process improvements to increase transparency and efficiency.

You must have the ability to shift gears at a moment’s notice as requirements and priorities change.  You must have exceptional problem solving skills, and be able to communicate the status of the projects you are managing clearly, concisely, and accurately to your team and leadership.

To be successful in this role you must be comfortable coaching and mentoring developers with varying degrees of familiarity with Scrum principles, gathering feedback from our customers and internal team members, and understanding the technical details and complexities behind each project.

Responsibilities

  • Work with our development team as Scrum Master to guide our software development workflow
  • Organize sprints, resolve roadblocks, and facilitate retrospectives
  • Provide additional accountability for developer time estimates and collect, analyze and report project updates as required
  • Manage risks and assist in finding mitigations, review issue backlog, and help prioritize issues
  • Coordinate releases and communicate new features to clients
  • Assist team leaders in planning projects and roadmaps

Required Skills and Experience

  • 3+ years of Scrum Master experience in a SaaS technology environment
  • Scrum Master Certification required
  • Familiarity with Atlassian tools (e.g. Jira)
  • Experience coordinating meetings, collecting status updates, and tracking progress with value driven management techniques (e.g. Agile, Scrum)
  • Experience leading cross-organizational programs and ability to set and hold teams and individuals to timelines and deliverables 
  • Knowledge of SaaS lifecycles and experience working with both technical and non-technical teams
  • Self-directed, detail-oriented, and excellent written and verbal communication skills
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.

Type: Full Time     Location: Ann Arbor, MI

We are looking for a strategic, results-driven Account Manager to ensure the success of our customer-facing Accounts Team. 

You will be a key internal resource, bringing to life your vision of how to ensure the team has the data, tools, and processes necessary for providing world-class customer care.

Working within a pod, alongside a Client Success Manager and Implementation Specialist, in this role you will be the primary point of contact for our customers. You will need to understand the business objectives for our camps, child cares and schools, and act as their trusted advisor. You will gather customer feedback and requests. 

Effective communication is key, and you must have the ability to shift gears at a moment’s notice. The ideal candidate should enjoy the challenges of providing excellent customer service in a fast paced environment.

Responsibilities

  • Manage all inbound customer communication
  • Compile, verify and review data to provide a custom experience for each organization
  • Identify customer needs and collaborate within your pod and internal teams to find opportunities for proactive interventions and ensure customer success
  • Prepare and educate customers on new features and releases
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  •  Occasionally travel and attend sales events or exhibits

Required Skills and Experience

  • Strong track record of identifying customer needs and successfully implementing solutions
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.

Type: Full Time     Location: Ann Arbor, MI

We’re looking for a passionate, customer-focused Implementation Specialist to join our Accounts Team.  

Working within a pod, alongside a Client Success Manager and Account Manager, in this role you will be responsible for supporting our diverse and expanding network of camps, child care, and schools through a positive implementation and training experience to deliver their custom solution on-time. 

You will help ensure a smooth transition for sales prospects, and will be the primary resource as new clients are onboarded onto our platform.  You will also be a trusted resource for existing clients who make changes to their account, and help provide initial user training to ensure that our clients are ready to hit the ground running.

You will be expected to thrive working both independently and collaboratively, and must have the ability to shift gears at a moment’s notice as requirements and priorities change. The ideal candidate should enjoy working to establish unique solutions to complex problems. 

To be successful in this role you must be comfortable gathering requirements from our customers and team members, create, communicate and meet key deliverables and milestones in a project, and thrive at managing multiple projects at once. Limited technical skills are required but you should enjoy fast-paced learning. 

Responsibilities

  • Compile and analyze customer data for account creation and expansion
  • Implement custom solutions through our application interface builder
  • Provide custom, live virtual training sessions for clients 
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  • Identify customer needs and collaborate internally to find opportunities for proactive interventions and ensure customer success

Required Skills and Experience

  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process, adhering to set deadlines 
  • Strong track record of identifying customer needs and successfully implementing solutions
  • Excellent attention to detail, organization and communication skills 
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a fast-growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.

Internships

Check back for more opportunities soon!

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!