Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a strategic, results-driven Account Manager to ensure the success of our customer-facing teams. You will be a key internal resource, bringing to life your vision of how to ensure the team has the data, tools, and processes necessary for providing world-class customer care.

This role is the primary point of contact for customers and prospects. You will need to understand the business objectives for our camps, child cares and schools, and act as their trusted advisor. You will gather customer feedback and requests while working with internal teams. Effective communication is key, and you must have the ability to shift gears at a moment’s notice. The ideal candidate should enjoy the challenges of providing excellent customer service in a fast paced environment.

Responsibilities

  • Manage all inbound customer communication
  • Compile, verify and review data to provide a custom experience for each organization
  • Compile and analyze customer data for account creation and expansion
  • Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Prepare and educate customers on new features and releases
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  • Occasionally travel and attend sales events or exhibits

Required Skills and Experience

  • Strong track record of identifying customer needs and successfully implementing solutions
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a responsible, organized Customer Support Associate to join our Customer Support team. You must thrive in a busy (and sometimes hectic!) office environment. Effective communication is key, and you must have the ability to shift gears at a moment’s notice. Above all, you must lead with “yes” and love helping others. Until you’ve solved a problem, you’re not satisfied.

Responsibilities

  • Provide customer service and technical support through direct interaction with end users via a ticketing system and Support line
  • Improve Support documentation and application workflow
  • Verify entered data by reviewing, correcting, deleting, or reentering data
  • Lead live webinar training sessions for our customers
  • Work with the team on product improvement and business development
  • Collect feedback from customers to drive continuous improvement
  • Assist in the execution of intern meetings, development of intern goals, and intern projects
  • Take the lead on team projects and initiatives
  • Orient and train new team members
  • Triage issues and coordinate with other team members towards resolution
  • Collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Develop new, and improve existing, workflows and processes
  • General operations and office assistance as required
  • Minimal travel

Required Skills and Experience

  • Excellent interpersonal skills with the ability to communicate effectively with customers and individuals at all seniority levels within the company
  • Possess a solid understanding and willingness to troubleshoot, problem solve, and resolve conflicts
  • Successful with detail-oriented work
  • Experience with Microsoft Excel and Google Drive
  • Ability to manage multiple projects and tasks simultaneously
  • Excellent verbal and written communication skills
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a masterful problem-solver and highly organized Office Manager to help keep our team moving. Working closely with the team’s leadership, you will coordinate and co-manage meetings, communications, events, and travel. In addition to being a trusted resource for all team members, the Office Manager commonly serves as DocNetwork’s “first impression” for clients, visitors, and community partners. You should have high energy with a fun-loving, approachable attitude, but be able to handle challenging situations with a high level of professionalism. Excellent verbal, written and organizational skills are a must.

Recent college graduates are encouraged to apply.

Responsibilities

  • Provide support to leadership with logistics, invites, agendas, and action items
  • Help coordinate internal catering and external event planning
  • Plan in-house and off-site activities and celebrations for the team
  • Schedule meetings and appointments and provide reminders to the team
  • Coordinate travel arrangements for conferences and site visits
  • Review incoming mail and process customer deposits
  • Communicate with customers on accounts receivable follow-up
  • Maintain the general condition of the office
  • Acquire office supplies, pantry items, and equipment when needed
  • Develop new, and improve existing, workflows and processes
  • Serve as the phone operator to connect callers with the appropriate team

Required Skills and Experience

  • Highly organized multitasker who works well in a fast-paced environment
  • Experienced in hospitality, event planning, and travel coordination
  • Excellent verbal and written communication skills
  • Prior experience handling office responsibilities or experience in customer service
  • Experience with Microsoft Office and  G-Suite
  • Possess a solid understanding and willingness to problem solve
  • Ability to manage multiple projects simultaneously
  • Love the rapid, unpredictable nature of a high growth tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented, design-oriented front-end developer to join our rapidly growing team. You will ensure that the user-facing aspects of our application are fast, stable, and highly usable while working to expand its functionality.

The ideal candidate is constantly learning and is up-to-date on the latest web standards. You admire clean, aesthetic design and good user experience and deliver them in your own projects. The continuously expanding JavaScript landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Design, implement, and maintain user-facing features
  • Write clean, tested, reusable code
  • Ensure a smooth experience on each of our supported browsers
  • Develop with a user-centric, accessibility-focused mindset
  • Identify and fix performance issues
  • Work within and contribute to the development of our design system

Required Skills and Experience

  • Extensive knowledge of client-side web technologies
  • JavaScript abilities that extend far beyond jQuery
  • Solid understanding of CSS architecture and pre/postprocessors (e.g. SASS, LESS, PostCSS)
  • Experience with a front-end framework (e.g. React, AngularJS, Vue)
  • Understanding of the modern JavaScript ecosystem including ES6, node, and npm
  • Familiarity with modern front end tooling such as gulp, grunt, or webpack
  • Knowledge of version control systems like Git
  • Can write cross-browser, cross-platform code
  • Strong written and verbal communication skills

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented back-end developer to join our rapidly growing team. You will ensure that our Node.js app is fast and stable while working to expand its functionality.

The continuously expanding JavaScript landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Design, develop, and maintain new features
  • Write clean, tested, reusable code
  • Develop and maintain internal and public facing API’s
  • Write performant SQL queries
  • Design interfaces with a focus on developer usability
  • Communicate with customers to inform how we improve and expand our product

Required Skills and Experience

  • Experience with a server-side web framework (Node.js/Express preferred)
  • JavaScript abilities that extend beyond jQuery
  • Knowledge of SQL, and what makes for efficient queries
  • Capable of writing clean, easy-to-maintain code
  • Familiarity with linux command line and utility scripting languages such as bash or python
  • Knowledge of version control systems like Git
  • Understanding of the modern JavaScript ecosystem, including ES6, node, and npm
  • Strong written and verbal communication skills
  • Effective in interacting with customers

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!