Careers 2018-08-19T22:57:45+00:00

Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Type: Full-Time Location: Ann Arbor, Michigan

Our Business Development Representatives lead our outbound sales campaigns, help us find new markets, and build awareness for our brand and our products. Business Development Representatives will work closely with Sales Managers to hand-off qualified leads generated through outbound sales efforts. Previous experience in a sales role is preferred, but not required.

The ideal candidate should not be afraid to take risks. You must demonstrate all the behaviors associated with a high performance sales culture, specifically creating a queue of prospects, rapid follow up and delivering results against a quota. If you are unable to handle rejection, this may not be the job for you. Integrity, vision, and passion are essential for this role.

Responsibilities

  • Target, educate, and qualify prospects to create sales ready leads and meetings
  • Interact with prospects via email and telephone
  • Lead outbound sales campaigns to reach new targets
  • Research opportunities, identify internal key players and generate interest within the industry
  • Demo the software to potential customers
  • Consistently achieve qualified lead quotas
  • Communicate effectively with other members of the sales team

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Solid experience in planning, development, forecasting, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong problem identification and objection resolution skills
  • Ability to build rapport with prospects in a professional manner
  • Exceptional verbal and written communication skills, as well as a good listener
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Full-Time Location: Ann Arbor, Michigan

DocNetwork is growing in all directions, and we have more customers and more products than ever before. Our amazing team has developed some fantastic add-ons to our original software, and we now need to drive our current users to these new products.

As an Account Sales Representative you are competitive and proactive in contacting our extensive customer base to upsell our numerous products and services. Not only will this increase the lifetime value of the customer, but it will ensure they remain with DocNetwork as they continue to grow.

You must be able to work independently to achieve ambitious sales targets, working through targeted account lists to speak with a high volume of customers daily in order to uncover new opportunities and reach your weekly targets. You are motivated and persuasive, and have the skills to win great deals. If you are unable to handle rejection, this may not be the job for you. Integrity, vision, and passion are essential for this role. You want your team to win, and you play the right way!

Responsibilities

  • Contact extensive customer base via email and telephone to upsell add-on products
  • Increase retention and prevent churn by driving deeper engagement and activity throughout the entire customer lifecycle and advocating the whole product portfolio
  • Educate users on product portfolio and continuously optimize upselling
  • Lead outbound sales campaigns to reach targets and demo software to customers
  • Analyze customer behavior and survey customers to identify triggers, itches and improvement areas
  • Develop, implement and optimize automated customer lifecycle programs (e.g. adoption and loyalty programs)
  • Constantly monitor and optimize internal KPI’s (e.g. activity, satisfaction and churn)
  • Communicate effectively with other members of the sales team

Required Skills and Experience

  • Creative and passionate about driving change
  • Experience in driving user behavior and up-and cross selling
  • Self motivated, with high energy and an engaging level of enthusiasm
  • Solid experience in planning, development, forecasting, and time management
  • Ability to see the bigger picture while still being attentive to detail
  • Strong problem identification and objection resolution skills
  • Ability to build rapport with prospects in a professional manner
  • Exceptional verbal and written communication skills, as well as a good listener
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Full-Time Location: Ann Arbor, Michigan

We’re looking for a talented Infrastructure Engineer to join our rapidly growing team. You will ensure that our application’s infrastructure and deployment process is robust and scalable as our application grows.

The ideal candidate is continually learning, up-to-date on the latest infrastructure architecture and DevOps processes, and constantly thinking of ways to automate systems. The continuously expanding landscape should excite rather than overwhelm you. You’re looking to make a real impact with your work and want to leave your mark on a product used by hundreds of thousands of people.

Responsibilities

  • Develop and improve our automated global cloud infrastructure
  • Refine, scale, and automate the software deployment pipeline
  • Implement/improve current application monitoring system
  • Standardize and automate the setup of production and development environments
  • Identify and correct bottlenecks and weak points in infrastructure
  • Ensure the security of all resources in all environments

Required Skills and Experience

  • Knowledge of cloud infrastructure architecture and deployment strategies
  • Experience with IaaS platforms, particularly Amazon Web Services (e.g. EC2, RDS, ECS, Lambda)
  • Extensive knowledge of linux system administration in distributed environments
  • Familiarity with relational SQL databases (e.g. PostgreSQL, MySQL)
  • Working knowledge of utility scripting languages (e.g. Bash, Python, Ruby)
  • Experience with source control tools such as git (and corresponding services like GitHub or GitLab)
  • Knowledge/experience with automated provisioning tools (e.g. CloudFormation, Terraform, Packer, Chef, Puppet, Salt)
  • Knowledge of Continuous Integration practices, including automated testing, building, and deployment
  • Familiarity with Docker and other container orchestration tools (e.g. Kubernetes, ECS, GKE, Docker Swarm)
  • Strong written and verbal communication skills, including being able to ask for help when needed
  • Effective in interacting with team members and clients

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine.

Type: Full-Time Location: Ann Arbor, Michigan

We are looking for a strategic, results-driven Account Manager to ensure the success of our customer-facing teams. You will be a key internal resource, bringing to life your vision of how to ensure the team has the data, tools, and processes necessary for providing world-class customer care.
This role is the primary point of contact for customers and prospects. You will need to understand the business objectives for our camps, child cares and schools, and act as their trusted advisor. You will gather customer feedback and requests while working with internal teams. Effective communication is key, and you must have the ability to shift gears at a moment’s notice. The ideal candidate should enjoy the challenges of providing excellent customer service in a fast paced environment.

Responsibilities

  • Manage all inbound customer communication
  • Compile, verify and review data to provide a custom experience for each organization
  • Compile and analyze customer data for account creation and expansion
  • Identify customer needs and collaborate with internal teams to find opportunities for proactive interventions and ensure customer success
  • Prepare and educate customers on new features and releases
  • Provide recommendations based on customer business needs and usage patterns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement
  • Occasionally travel and attend sales events or exhibits

Required Skills and Experience

  • Strong track record of identifying customer needs and successfully implementing solutions
  • Take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • Ability to manage multiple customer projects simultaneously, at various stages of the onboarding process
  • Ability to triage customer issues and coordinate with other departments towards resolution
  • Excellent verbal and written communication skills
  • Develop new, and improve existing, workflows and processes
  • Team player who is comfortable and willing to be a hands-on contributor
  • Prefer trying and failing to getting it perfect the first time
  • Passion for technology and how it can be leveraged to drive business impact
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Internships

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too. Preference will be given to students who are able to commit to both fall and winter terms, but consideration will be given to all.

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life work experience and be a key player in the company’s success.

Responsibilities

  • Providing customer service and technical support through direct interaction with end users through Zendesk ticketing system and helpline
  • Improving support documentation and application workflow
  • Preparing web-based forms by compiling and sorting information
  • Verifying entered data by reviewing, correcting, deleting or reentering data
  • Working with the team on product improvement and business development

Required Skills and Experience

  • Excellent interpersonal skills, with the ability to communicate effectively with customers as well as individuals at all seniority levels within the company
  • Possess a solid understanding and willingness to problem solve and resolve conflicts
  • Have a strong desire to learn and to develop professionally
  • A team player with a self-starter attitude, able to work effectively independently as well
  • Looking to continually improve the processes that they’re involved in
  • Embrace working with fun, quirky, enthusiastic people in a work-hard play-hard atmosphere
  • Love the rapid, unpredictable nature of a fast growing tech company

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Type: Paid Location: Ann Arbor, Michigan

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too!

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team you will have the opportunity work in a fun, fast paced environment to gain real life business experience and be a key player in the company’s success.

Responsibilities

  • Organize and develop our CRM database
  • Research potential customers to identify key decision-makers
  • Compile lists of prospects for targeted sales campaigns
  • Review sales data to uncover trends and insights
  • Assist with direct mail campaigns
  • Report on weekly sales activities
  • Work with the team on product and business development

Required Skills and Experience

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Have a strong desire to learn, a good work ethic and to develop professionally
  • Maintain a sense of self-awareness and communication skills
  • Be detailed oriented and a quick learner
  • Embrace working with fun, quirky, enthusiastic people
  • Love the rapid, unpredictable nature of a tech startup

Excited? We can’t wait to hear from you!
Email [email protected] with a cover letter and resume to apply for this job. Your cover letter should be creative and tell us what makes you shine. Applications without a cover letter will not be reviewed.

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!