Careers

We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Careers

Our team is accomplishing incredible things. We’re an ambitious group, and are looking for people who can solve challenging problems, make a real impact, and help us build something big!

Open Positions

Full Time

We’re looking for an experienced, design-oriented full-stack developer to join our rapidly growing team. You will ensure that all aspects of our application are fast, stable, and highly usable while working to expand its functionality.

About Us

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.  

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.  

Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of “honest work” where our customers, our company, and our community win together.   Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.  

With a full range of benefits (Medical, Dental, Vision, Life) plus additional perks to boot (401k with company match, Remote Days, Flex Schedules, Professional Development Budget, Volunteer Time Off, and much more!) we think you’ll love being a part of our team.

You may be a good fit for this role if:

  • You value continuing education and you stay up-to-date on the latest web standards.
  • You admire clean, aesthetic designs and good user experiences; you deliver them in your own projects.
  • Server-side or client-side, your code is consistently modular, tested, and well-documented.
  • The continuously expanding JavaScript landscape excites you more than it overwhelms you. 
  • You prefer to collaborate on projects, on-site, in a dynamic team environment.
  • You have prior professional experience in full-stack development.
  • You’re comfortable making large changes to large chunks of legacy code.

Responsibilities:

  • Design, develop, and maintain a component-based front end with a user-centric, accessibility-focused mindset
  • Write clean, tested, reusable code
  • Develop, design, and maintain internal & public-facing API’s with a focus on developer usability
  • Write performant SQL queries
  • Ensure a smooth experience on each of our supported browsers
  • Identify and fix performance issues

Required Skills and Experience:

  • 3+ years of professional experience working with production applications
  • Experience with a front-end framework (e.g. React, AngularJS, Vue)
  • Familiarity with modern client-side web tools such as gulp, grunt, or webpack
  • Can write cross-browser, cross-platform code
  • Experience with a server-side web framework (Node.js/Express preferred)
  • Understanding of the modern JavaScript ecosystem and design patterns
  • Knowledge of SQL, and what makes for efficient queries
  • Knowledge of version control systems like Git
  • Strong written and verbal communication skills

Excited? We can’t wait to hear from you!

DocNetwork is the leading electronic health record system for camps, child care, and schools. Our mission is to bring the lightweight side of the medical industry onto the web.

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 5x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it. 

So throw your hat in the ring – we’d love to meet you!  

Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.  Sorry for being mean about it.

We’re looking for an experienced, service-oriented support professional to join our growing team at DocNetwork. This position offers critical support to clients and end-users of DocNetwork software (CampDoc & SchoolDoc) by offering timely service and practical solutions to a myriad of challenges.  

About Us

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.  

Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.  

Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of “honest work” where our customers, our company, and our community win together.   Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.  

With a full range of benefits (Medical, Dental, Vision, Life) plus additional perks to boot (401k with company match, Remote Days, Flex Schedules, Professional Development Budget, Volunteer Time Off, and much more!) we think you’ll love being a part of our team.

You may be a good fit for this role if:

  • You’re a bit of a perfectionist.  You’re all about details; great communication skills, quality writing abilities, and a commitment to improving processes are core values.
  • You derive satisfaction by being helpful.  Taking phone calls and crushing support tickets leaves you feeling good because you made someone else feel good.
  • You can juggle multiple projects at once.  You manage your time and priorities to ensure success for you and your team.  This role will often swing between phone calls, e-mails, and projects with the grace of Tarzan.
  • You value teamwork.  Not a great job for Lone Rangers – our support team collaborates internally and externally to deliver the best information and services possible.  

Responsibilities

  • Provide customer service and technical support through direct interaction with end-users through our Zendesk ticketing system and the  Support phone line
  • Provide oversight, training, and guidance for CS Interns
  • Offer training and coaching for new hires on the CS team
  • Develop and improve Support documentation and application workflows
  • Verify entered data by reviewing, correcting, deleting, or reentering data
  • Lead live webinar training sessions for our customers
  • Collect feedback from customers to drive continuous improvement
  • Take the lead on team processes and objectives
  • Collaborate across teams to discover opportunities for proactive interventions that will ensure customer success
  • General operations and office assistance as required
  • Minimal travel

Required Skills and Experience

  • Excellent interpersonal skills with the ability to communicate effectively with customers and individuals at all seniority levels within the company
  • Possess a great track record of troubleshooting, problem-solving, and conflict resolution
  • Successful with detail-oriented work
  • Proficient in Microsoft Excel and G-Suite (Docs, Sheets, Drive, Gmail, etc..)
  • Ability to manage multiple projects and tasks simultaneously
  • Excellent verbal and written communication skills
  • Love the rapid, unpredictable nature of a fast-growing tech company
  • REQUIRED – 2+ years of Customer Support experience in a software/SAAS environment
  • BONUS – Webinar training experience

Excited? We can’t wait to hear from you!

DocNetwork is the leading electronic health record system for camps, child care, and schools. Our mission is to bring the lightweight side of the medical industry onto the web.

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 5x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our Director a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it.  Sorry, there’s not a picture.  

So throw your hat in the ring – we’d love to meet you!  

Email [email protected] with a cover letter and your resume to begin your next adventure at DocNetwork. Your cover letter should be creative and tell us what makes you shine.  Applications without a cover letter will not be reviewed.  

Internships

Check back for more opportunities soon!

Why DocNetwork?

DocNetwork is the leading electronic health record system for camps, child care and schools. Our mission is to bring the lightweight side of the medical industry onto the web. Our entire team is empowered to contribute in meaningful ways to our success, and we have a strong sense of community. We take personal and professional growth seriously, and as we continue to grow, we strive to ensure that our culture remains alive and well.

What about benefits?

We work hard, but believe it’s important that our team has the best resources to thrive both inside and outside of DocNetwork.  Full time team members are eligible for awesome perks, including paid holidays, paid time off, remote days, flex time, volunteer time off, 401k + company match, health/dental insurance, and more!