Earlier this summer we had a chance to step out of our office in Ann Arbor and visit some of our camps.  All of our team members, including our account managers, and those on our web team, support team, and sales team, had a chance to not only tour these camps, but sit down with camp directors and camp nurses to discuss their experience using CampDoc.com.

This summer we had the opportunity to visit the following camps:

  • Summer at Sacred Heart (Bloomfield Hills, MI)
  • Salvation Army Ray & Joan Kroc Corps Community Center (Grand Rapids, MI)
  • Tri-Cities YMCA (Grand Haven, MI)
  • YMCA MetroWest (Framingham, MA)
  • Brookline Recreation (Chestnut Hill, MA)
  • Wellesley Recreation (Wellesley, MA)
  • Girl Scouts of Ohio’s Heartland (Columbus, OH)

While we loved all of our visits, we wanted to share a few key points that our team took home!

Amy, Connor, Olivia, and Kris had a chance to visit Summer at Sacred Heart.  The camp director shared with us how stressful previous summers had been working with paper documents and how much smoother things are now that they use CampDoc.com. They found the list builder extremely helpful for reviewing all profiles and ensuring high compliance among their families. However, since they weren’t aware of saved and shared lists, our team was able to use this opportunity to provide onsite training on features this camp was not aware of.

In July, Thressa, Taina, and Corey drove to the west side of Michigan to visit the Salvation Army Ray & Joan Kroc Corps Community Center and the  Tri-Cities Family YMCA. Our team learned how both of these groups were eager to utilize more of our software’s features. The Salvation Army relied on our notification feature for sending mass emails and to send their weekly newsletters. We were also able provide tutorials on how to incorporate tags, notes, and reviews to reduce redundancy.  During our visit to the Tri-Cities YMCA, the camp director provided feedback on how beneficial CampDoc.com  has been for collecting the proper documentation required for campers before camp started. During the meeting we learned how this camp still prints many forms directly from CampDoc.com, and we were able to strategize with them on options to reduce paper usage in the future by saving reports.  We were happy to learn that both camps seemed very satisfied with how user friendly they found CampDoc.com!

Adam and Alex from our team were in Boston for a conference last month, and before they left were able to visit MetroWest YMCA.  After touring the camp and the nurse’s office, Adam and Alex reviewed our allergy and medication reports with camp staff and discussed how tags have improved some of their processes for aftercare and busing.  Our team also discovered that YMCA MetroWest was not using the CampDoc.com Health Log to it’s full potential, and did some quick training to help them track illnesses and injuries at camp.

We love feedback and truly value the close, personal relationships we have with our camps.  Our site visits were an incredible learning experience to gather feedback and see how our application is being used in real time.  Please continue to share your feedback with us, and if you’re interested in having us do a site visit at your camp, let us know!